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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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Implementation

EdgeExa specializes in ServiceNow Implementation Services, leading businesses through a smooth and effective adoption of the ServiceNow platform. Our seasoned team works closely with clients to grasp their individual requirements, tailor the platform to suit their distinct needs, and guarantee a seamless transition. From initial strategizing to ultimate rollout, we offer extensive assistance, encompassing data migration, customization, integration, and training. Leveraging our proficiency, organizations can unleash the complete capabilities of ServiceNow and enhance their operational processes, leading to heightened efficiency, productivity, and overall business success.

Solution Design
  • Customized Solution Design: EdgeExa offers personalized ServiceNow solution designs tailored to meet the unique requirements and business processes of each client.
  • Requirements Gathering: Our team conducts comprehensive sessions to gather requirements, understanding the specific needs, challenges, and objectives of the organization.
  • Process Mapping and Workflow Design: We create detailed process maps and design workflows to optimize efficiency, automate tasks, and ensure smooth operations.
  • Integration Planning: EdgeExa develops integration strategies to seamlessly connect ServiceNow with existing systems and applications, enabling data synchronization and process automation.
  • User Experience Design: Our focus is on creating intuitive and user-friendly interfaces to enhance overall user experience, resulting in increased adoption and productivity.
  • Scalability and Future-Proofing: Our solution designs prioritize scalability, allowing for future growth and adaptation to changing business needs.
  • Security and Compliance: EdgeExa ensures that solution designs meet industry standards for security and compliance, protecting sensitive data.
  • Testing and Quality Assurance: We conduct thorough testing and quality assurance processes to validate the solution design, identifying and addressing any issues or bugs for a stable and reliable implementation.
Solution Build and Delivery
  • Custom Solution Development: EdgeExa provides tailored ServiceNow solution development to meet specific business requirements and improve existing workflows.
  • Agile Development Methodology: Our team follows agile practices, delivering solutions in iterative cycles for quick and effective results.
  • Configuration and Customization: We configure and customize the ServiceNow platform to align with each client's unique needs and processes, maximizing its capabilities.
  • Workflow Automation: EdgeExa automates manual and repetitive tasks to streamline processes and enhance overall efficiency.
  • Integration Services: We seamlessly integrate ServiceNow with existing systems and third-party applications, ensuring end-to-end process integration and data exchange.
  • Data Migration: Our experts handle secure and smooth data migration from legacy systems to ServiceNow, maintaining data integrity and continuity.
  • Testing and Quality Assurance: Thorough testing and quality assurance processes are conducted to validate the solution, rectify any issues, and ensure a stable build.
  • Deployment and Rollout: EdgeExa manages the deployment and rollout of the ServiceNow solution, ensuring minimal disruption and a smooth transition for end-users.
Training and Launch Readiness
  • Training Needs Assessment: We conduct a comprehensive assessment of training needs to develop a tailored training plan.
  • Training Curriculum Development: Our team designs comprehensive training curricula covering various aspects of ServiceNow.
  • Customized Training Delivery: Training sessions are delivered in various formats based on client preferences, including ILT, VILT, and self-paced online training.
  • User Adoption Strategies: EdgeExa helps develop user adoption strategies, including change management and communication plans, for a successful launch.
  • Training Materials and Documentation: Comprehensive training materials, including user guides and documentation, are provided to support users throughout training and post-launch phases.
  • Train-the-Trainer Programs: We conduct train-the-trainer programs to equip client trainers with the necessary knowledge and skills for internal training delivery.
  • Launch Readiness Assessment: An assessment of readiness for the ServiceNow launch is conducted, identifying any gaps and providing recommendations for a successful go-live.
  • Pre-Launch Testing: Assistance is provided in conducting pre-launch testing to validate functionality and ensure a smooth user experience.
  • Post-Launch Support: EdgeExa offers post-launch support to address any questions or issues, ensuring a seamless transition and continued user satisfaction.
Operation Design
  • Operations Documentation: Comprehensive documentation of operational processes, procedures, and workflows is provided for clarity and ease of understanding.
  • Operational Readiness Assessment: An assessment of operational readiness is conducted to evaluate the preparedness of the operations team and provide recommendations for improvement.
  • Handover and Knowledge Transfer: A smooth handover process is facilitated, transferring knowledge and providing training to the client’s operations team for successful ownership and management of the ServiceNow environment.