Helpdesk
EdgeExa provides Helpdesk services designed to assist organizations in delegating the day-to-day operations, maintenance, and support of their ServiceNow platform to a team of seasoned professionals. Our skilled experts deliver technical support to resolve platform-related issues or obstacles promptly. They offer timely aid, troubleshoot issues, and propose solutions to guarantee a smooth user experience.
Incident Management
- Prioritizing issues according to their impact and urgency.
- Assigning problems to suitable support staff for resolution.
- Consistently updating tickets with pertinent details.
- Keeping users informed about the progress and resolution status of issues.
Request Management
- Prioritizing issues according to their impact and urgency.
- Assigning problems to suitable support staff for resolution.
- Consistently updating tickets with pertinent details.
- Keeping users informed about the progress and resolution status of issues.